Return Policy

Thank you for purchasing AI PDF Redaction Software from SOKT Technologies Private Limited ("we", "us", or "our"). This Return Policy outlines the terms under which refunds may be provided for purchases made on ai-redact.com ("Website").

Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The purchased software is defective or fails to function as described, and the issue cannot be resolved through support.
• A refund request is made within 14 days of purchase.

Non-Refundable Conditions

Refunds will not be provided in the following cases:

• The issue arises from misuse or non-compliance with provided instructions.
• The refund request is made after 14 days of purchase.
• The software has been substantially used or is non-defective.

How to Request a Refund

To request a refund, please contact our support team at support@ai-redact.com with the following details:

• Your name and contact information.
• Order confirmation number or receipt.
• A detailed description of the issue and any supporting evidence.

Refund Processing Time

Once your refund request is approved:

• The refund will be processed within 7 working days
• The amount will be credited back to the original payment method used for the purchase

Processing Refunds

Once your request is reviewed and approved, refunds will be processed within 7-10 business days to the original payment method. Any applicable transaction fees or taxes may be deducted.

Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with a new effective date.

If you have any questions or concerns about this Return Policy, please contact us at support@ai-redact.com.